I wouldnt give these people one star! DO NOT USE. The gentleman who came round to work out what furniture I had to move to decide the size of van came across as quite professional. When they came to pack the day before they drove up in their van. I said that wont be big enough to take all my furniture. The following day I moved to Devon and my garage was half full of stuff they could not fit in the van. I had to hire my own van the following day! One of my friends had to go over and sort it as I was then in Devon. Items were broken and not paid for due to the bad packing. If you need any more info I can let you have it. They still havent dealt with my issues. It was the most stress full move I have ever had to endure.
Looks like we dodged a bullet with this lot. They could not even be bothered to turn up to give a quote. Avoid at all costs.
Promised much. Delivered little. Packers were simply appalling. One man down on the team promised to do the move. No follow up and shocking ts&cs. Suggest avoiding.
Moved home in November. 9 Months prior I gave this company 5 stars. Now It's 2. The two stars are for moving the items from point A to point B. I found one of the foreign delivery guys to be very rude and what appeared to be almost angry for us having the cheek to have items to move.He forgot our two bedroom place had two bedroom and was annoyed when I pointed out there was another bedroom to go. He starting pretending to phone head office and complain as he thought we didn't pay for 2 bedrooms (we did). After he had a long smoke break, he got back to work and we moved. But the experience was poor. I felt awkward the entire time and there was ZERO communication. This could of been our first ever move, or our 100th. Either way it's stressful and I have to put up with an attitude from the removal guys too?
AVOID AVOID AVOIDOur case was so bad it ended up with the National Ombudsman who fined Simply Removals.To quote the Ombudsman: "I view The Removers original offer of 50 as compensation for their service failures as derisory at best, and theirfailure to pay the 146 within 2 weeks, let alone more than a month, to be reprehensible."We were quoted for 3 removals men, because we own a piano, 2 arrived on the day, their only qualification being that they were slightly bigger guys than me. These two youngsters constantly complained at being paid 90 for 22hours work and fair enough. Some of my wife's jewellery disappeared throughout the process. Two items of furniture were damaged beyond repair. The packing of our furniture was haphazard (see attached image) and several items were damaged. Time was of the essence because we were moving 7 hours drive away, however as a result of Simply Removals awful organisation (the two men were unable to move the piano by themselves) we left 4 hours after we were supposed to leave and arrived at our destination after dark.After a month of trying to reach Simply Removals for some kind of compensation, since we had insured our goods with them, they simply ceased to answer our phone calls and emails. It wasn't until we escalated the matter to the Guild of Removers, who in turn escalated the matter to the National Ombudsman, that Simply Removals then attempted to play damage limitation and tried to get us to accept a mere 50 as compensation - because they knew if we accepted this amount they would not be liable for any fine imposed by the Ombudsman. We instead pursued the matter with the Ombudsman who eventually fined Simply Removals over ten times this amount.Capitalism at its worst. I feel bad for their employees.
Simply Removals UK ltd is a UK Storage based in Enfield, London. Simply Removals UK ltd is located at Simply House, 33 Riverwalcant say, Enfield EN3 7QN, UK.
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