I contacted the surgery following a very poor experience with Whittakers Pharmacy which left my 85 year old mother in tears. Demee at the surgery could not have been more understanding and she dealt with the matter swiftly and sensitively. Thank you so much Demee. Tracey Clarke ( Eileen Clarke's daughter)
Our family have been with this surgery since 1968 and have never had any problems the staff have always een very courteous and treatment and care has always been very satisfactory. Thankyou for 50 yrs excellent treatment
Can't get through to them on the phone- they either hang up without taking the call or let it ring (3 times in last twenty mins). Ridiculous receptionist attitude- haven't even spoken to them.
I had several issues so to save time I made a list with bullet points when the doctor saw my note her first words were youve only got 10 minuets What a bedside manner!
I cannot tell you how disappointed I am with the administration of this surgery. I have been with this practice for many many years. It has been slowly going down hill over the past couple of years. They have no compassion and are often rude. Their ability to perform a competent job has been compromised. The referral of patients to be followed up and assessed by other medical practitioners is far from adequate, I had to chase an urgent referral up with the surgery on several occasion only to find theyd sent it to the wrong place, their error almost killed me. Thinking it was a one off and nothing serious happened from their error I let it go. This incompetence has since happened on a number of occasions and for my health I have had to leave this surgery, as have a number of very good doctors. The administration staff, the worst of whom is the surgery manager, Alyson Hicks, are to sole reason I have had to leave. They have caused me such stress my health is suffering all because they are incompetent. A patient should not have to chase up the surgery to make sure theyve done their job. On one occasion they told me test results were clear when they were not and the consequences were very serious. This is a sad state of affairs. Im so disappointed. I hope for those patients who remain the administration team are replace or retrained. They need to support the doctors not take over.
White Lodge Surgery is a UK Doctor based in Enfield, London. White Lodge Surgery is located at 68 Silver St, Enfield EN1 3EW, UK.
Please contact with White Lodge Surgery using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find White Lodge Surgery opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Doctor in Enfield
You Might Also Consider