Worst service ever. Atlast decided to change practice. totally disappointing !
I have been going to this dentist for several years. The dentist I see is great, however the actual service that the dental clinic provides on a whole is terrible and needs improvement. Many times, I have been kept waiting for over 40 minutes. The longest I expect to be waiting is 10 minutes if not possible to be seen on time. When I have been late in the past (no more than 10 - 20 minutes) I have been spoken to rudely by one of the receptionists which is simply uncalled for. Another issue is that the waiting room is often too busy; with more patients than seats available.. and some of the receptionists, as well as exhibiting unecessary attitude and chatting amongst themselves when a patient is clearly waiting to be served, often cancel peoples appointments without informing them and get things mixed up on the system. This has happened to me a couple of times, and I have heard it happen to many other people. The only reason I stil attend this dental clinic is because I like the dentist I regularly see but I will consider going to a better dental clinic in the future.
Would not go to this Dentist ever again.
Worst dental practice. They just ruined my teeth; requested several time to change my dentist and complained to manager but nothing changed. I had two small cavity in my two teeth which needed normal filling. The dentist did the filling but within two weeks I was feeling severe pain and both needed further treatment. Now one of the tooth extracted and the other needed route canal and she did mistake again , crown of the route canal tooth become higher than other one. Also they way she extracted teeth was armature act to say the least. There was severe pain for more than seven days. I didn't have any pain in those teeth before filling. Very disappointing treatment. Horrible......
The actual dentists are great and do fantastic work. Some of receptionists although polite, seem uninterested and will make excuses about bookings "the computers are down" I've heard on a few occasions and always near to closing time. If you are in a hurry to be seen or need urgent care I would advise going elsewhere which is a shame.
Ponders End Dental Practice is a UK Dentist based in Enfield, London. Ponders End Dental Practice is located at High St, Enfield EN3 4DZ, UK.
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