Well done to your 'Urgent Care Centre' at Chase Farm Hospital, The Ridgeway, Enfield , EN2 8JL yesterday, turning a 70 (seventy)) year old mother with a stent, chronic acid reflux amongst other disabling conditions. She walked in with my younger sister, blood pouring from her vagina and your staff refused to treat or register her. They told my sister to take her to the North Middlesex Hospital. They refuse to call ambulance and the blood was everywhere.Unacceptable and their behaviour was unimaginable.Is this what my mum spent forty years contributing into the system for to be treated worse than an animal.It's not the first time either that my mother has been treated with no concerns or been admitted in the past and been monitored and not treated until I had to intervene and start ringing people of authority.Yesterday unfortunately, should not have have happened. My mum had low abdominal pain, she had stopped menstruated for over ten years. It seemed like a tap had opened and we couldn't stop it and blood... And all your staff could say was "you have to drive to the North Middlesex Hospital. They actually refused to call an ambulance.
I made an urgent appointment through dialing 111 in the early hours of the morning and arrived to find myself the only patient in a brand new hospital. I was greeted by a doctor and seen immediately; earlier than my appointment time. The doctor and receptionist I saw were friendly, courteous and professional. I was diagnosed and given medication for tonsillitis and left the hospital feeling very happy and relieved. What a pleasant experience even though it was 5 in the morning. Thank you so much.
The new hospital designed by idiots.There are no signs to any of the clinics. A distinct lack of human beings anywhere close to any of the large number of unmarked waiting areas but there are plenty of self service machines that you need to sign in on and then bumble around hoping that you've sat down in a waiting area that might be in the general vicinity that you need to go (I failed miserably on that one!)It also has the sterile unappealing atmosphere of the set in the film "Passengers".Three cheers for the moron who designed this hospital. No doubt a knighthood will be on it's way....
Brilliant care at the Urgent Care this morning following a fairly severe gash requiring suturing. Really appreciated the professional care and advice. Thank you!
Polite and courteous staff. However, I wasn't aware of any of the staff who attended to me wearing name badges. This included reception staff. The staff did not introduce themselves to me, I had to ask them for their name. I requested for some feedback forms in the department and was informed that there were none available. I was impressed with the environment and the relatively short waiting time. Thank you
Chase Farm Hospital is a UK Hospital based in Enfield, London. Chase Farm Hospital is located at 127 The Ridgeway, Enfield EN2 8JL, UK.
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